BOOKING TERMS AND CONDITIONS OF HERRANTERTTU APARTMENTS
These terms become binding for both parties once the customer has made a reservation.
BOOKING AND PAYMENT
A reservation is confirmed once the prepayment (1/3 of the total amount) has been paid by the due date. The invoice is sent after the booking confirmation and must be paid within 7 days. The final invoice is due one month before the start of the stay. Both payments are included in the same invoice.
Accepted payment methods are bank transfer or PayPal, which also enables credit card payments. Detailed payment instructions are provided with the invoice.
CANCELLATION
Failure to pay is not considered a cancellation. Herranterttu Holiday Apartments reserves the right to cancel the booking if the payment has not been made by the due date. A cancellation is considered valid once a written notice has been received.
If the cancellation is made at least 30 days before the start of the rental period, the full amount paid will be refunded, excluding the prepayment.
If the cancellation is made less than 30 days before the start of the rental period, the full rental amount will be charged. We recommend checking your travel insurance coverage in case of cancellations.
BED LINEN AND TOWELS
BED LINEN AND TOWELS
Loppusiivous sisältyy hintaan. Huoneistossa on myös perusvarustus: wc- ja talouspaperia, pesuaineita sekä siivousvälineitä. Nämä löytyvät siivouskaapista.
Tarviketäydennykset tehdään ainoastaan vaihtosiivouksen yhteydessä.
Voitte itse hankkia lisää tarvikkeita, mikäli kulutuksenne on ennakoitua suurempaa.
We have done our best to provide you with a beautiful, clean, and cozy place to spend your holiday. We kindly ask that you leave the apartment in good order upon departure. If you move any furniture, please return it to its original place. Final cleaning does not include taking out the trash to the waste station or doing the dishes.
KEYS
The apartment keys can be found in the key box next to the door. The code to open the box will be provided with the booking confirmation. One of the keys is attached to the key box with a wire and cannot be removed. The other key must be left on the hook in the entryway. A lost key will incur a €100 replacement fee.
FIREWOOD
WI-FI
The apartment includes free Wi-Fi. Login details can be found inside the apartment.
STAYING IN THE APARTMENT
The apartment is available from 16:00 on the day of arrival until 12:00 on the day of departure. Other times can be arranged separately if needed.
DAMAGES, DEFICIENCIES AND COMPLAINTS
Any comments regarding the condition or equipment of the apartment must be reported during your stay directly to the caretaker so that we can respond as quickly as possible.
The guest is obligated to immediately report and compensate for any damage caused to the apartment or its furnishings.
PETS
Additional payment 20€/pet
Smoking is strictly prohibited inside the apartment.
We wish you a wonderful and relaxing stay!
Kristiina Toiviainen
Herranterttu